Refund policy

All full price canvases that are unused and in perfect condition can be returned for store credit within seven days of purchase or delivery. Online purchases of acrylic, leather and other accessories must be returned in original, undamanged packaging to be eligible for a refund or store credit. To return online purchases please email us at Ciao@Bargello-Needlepoint.com or call 914-361-1014 within seven days of package delivery. In-stock product orders that have not yet shipped may be cancelled for a refund to the original payment method, less 3% of the total order value, to cover credit card processing fees. The following are not returnable or refundable:

  • Special Orders, trunk show and sale canvases
  • Canvases that have been partially stitched 
  • Books and fiber
  • Shipping charges